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FAQ

[FREQUENTLY ASKED QUESTIONS]

1. Shipping
2. Privacy
3. Size Guide
4. Return/Exchange
5. Refunds

1. SHIPPING

CANADA

We offer regular postage and express postage for domestic orders. Regular postage takes 2-5 business days cost $12 CAD. Delays may sometimes occur beyond the control of Luxbomb and we will advise you if this happens where we can. Orders will be delivered by Canada Post, DHL or UPS once your order is dispatched you will receive a shipping confirmation email which will contain a tracking number.

Want an even quicker delivery? Check out our express delivery service. It costs $25 and your order will be delivered the very next business day (orders placed before 4 PM).

Orders placed on weekends or Public Holidays will be processed and dispatched on the next business day.

As Canada Post, DHL, or UPS don't deliver on public holidays, you can expect your order on the next business day.

Luxbomb cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

INTERNATIONAL

YES! We ship worldwide!

Regular international post usually takes 3-15 business days. For US orders the cost is $20 and for international pricing please contact us via email at info@lux-bomb.com or in our contact page and we will respond within 12 hours.  Once your order is dispatched you will receive a shipping confirmation email.

Delays may sometimes occur beyond the control of Luxbomb and we will advise you if this happens where we can.

If you require international express postage please contact us to arrange this.

Luxbomb cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

2. PRIVACY

Personal information provided to Lux-Bomb.com will remain confidential and will not be disclosed to any third-party without prior consent of the customer, unless required by law or if the terms and conditions are violated. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

3. SIZE GUIDE

Use the diagram below to calculate your size for dresses which feature a sizing chart.

4. RETURN/EXCHANGE

Our website contains detailed size charts for every single item for you reference. We also know that it’s not a perfect world. Please see our Exchange and Refund Policy detailed below.

Can I exchange for a different size?

We offer an exchange for clothing items in cases where you are unhappy with the item/s that you received or the fit is incorrect, provided that you meet the following conditions:

  1. The item/s are returned in saleable condition, in their original packaging and with all tags still intact;
  2. The item/s have not been worn, damaged or washed;
  3. We are notified within 48 hours of you receiving your order;
  4. The item/s must be shipped back to us within 7 business days from the date of delivery or they will not be accepted;
  5. Return shipping must be by a traceable method to ensure safe and documented delivery. Lux-Bomb.com takes no responsibility for missing incoming deliveries.
  6. Purchases made with a discount/sale code, accessories and swimwear will not be eligible for any exchange or return.

Please contact us by email at info@lux-bomb.com before returning your items. All shipping fees are at your expense.

How can I contact Luxbomb to exchange an item?

Please email Luxbomb at info@lux-bomb.com with the below details.

Order Number (found on your order confirmation or invoice)

Full Name

Contact Details

When will I receive my exchange?

When we will receive your item/s we will send you an email confirmation. Your exchange will then be processed.

5. REFUNDS

Luxbomb does not offer refunds. Please contact us if you have any issues with your order and we can work out a solution case by case.

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