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Returns/Exchanges

RETURN/EXCHANGE

Our website contains detailed size charts for every single item for you reference. We also know that it’s not a perfect world. Please see our Exchange and Refund Policy detailed below.

Can I exchange for a different size?

We offer an exchange for clothing items in cases where you are unhappy with the item/s that you received or the fit is incorrect, provided that you meet the following conditions:

  1. The item/s are returned in saleable condition, in their original packaging and with all tags still intact;
  2. The item/s have not been worn, damaged or washed;
  3. We are notified within 48 hours of you receiving your order;
  4. The item/s must be shipped back to us within 7 business days from the date of delivery or they will not be accepted;
  5. Return shipping must be by a traceable method to ensure safe and documented delivery. Lux-Bomb.com takes no responsibility for missing incoming deliveries.
  6. Purchases made with a discount/sale code, accessories and swimwear will not be eligible for any exchange or return.

Please contact us by email at info@lux-bomb.com before returning your items. All shipping fees are at your expense.

How can I contact Luxbomb to exchange an item?

Please email Luxbomb at info@lux-bomb.com with the below details.

Order Number (found on your order confirmation or invoice)

Full Name

Contact Details

When will I receive my exchange?

When we will receive your item/s we will send you an email confirmation. Your exchange will then be processed.

 

REFUNDS

Luxbomb does not offer refunds. Please contact us if you have any issues with your order and we can work out a solution case by case.

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